Find an Anthem In-Network Provider
To get provider recommendations based on where you live, estimate your costs and see quality ratings and patient reviews, log in to anthem.com/ca and select Find Care on the homepage. To access these personalized resources on your mobile device, first register with Anthem, then download the free Sydney Health app from Google Play or the App Store.
- Enter the type of provider you’re looking for, such as family practice, and your location (city, county, or ZIP code).
- Choose a doctor to see more information, such as training, specialties, languages spoken, address, and phone number.
Physical, Speech and Occupational Therapies
Some health care professionals—such as physical, speech and occupational therapists—may not be listed by name on Anthem.com because they provide care through a network facility. Services received from these allied health professionals will be provided to you at the in-network level of coverage.
For questions regarding network participation or for assistance with finding physical, speech and occupational therapists, please contact Anthem Health Guide.
Find a UC Health Provider
From primary care to treatment for the rarest conditions, the UC Health clinical teams use their collective experience, knowledge and cutting-edge research to provide the most effective care. The UC PPO plans provide in-network access to all six of UC’s renowned academic health centers, rated among the best in the state and the nation.
Bay Area employees have access to One Medical Group, a concierge medical practice with more than 100 top-rated health care professionals that have time to listen and make you a priority.
One Medical Group can handle everything from preventive medicine to the treatment of acute and chronic conditions, and, you can schedule same- or next-day appointments by:
And free 24/7 virtual care makes it easy to get treated at 3 a.m. or anytime while traveling.
While anyone can join, UC covers the $149 annual membership fee for UC San Francisco employees who are PPO members.
- Visit onemedical.com
- Complete the registration steps
- UCSF employees use Promotion Code UCXOMG
- Enter your (the employee’s) first and last name
- Select Yes or No to the question “Are you already a Member?”
- Complete the rest of the registration
If you want help finding a provider or have questions, call Anthem Health Guide toll-free at (844) 437-0486, Monday through Friday, 5:00 a.m. to 8:00 p.m. PT.
Use Your ID Card
Show your Anthem Blue Cross ID card when you get medical, behavioral health and prescription services. If you've misplaced your card, tap, click or call to get a new one.
When you’re working or traveling outside of California, you’re covered through the BlueCard® Program (within the U.S.) and Blue Cross Blue Shield Global Core (outside the U.S.).
Outside of CA (in the U.S.)
The BlueCard Program gives you access to care across the United States. BlueCard includes 92% of U.S. doctors and 97% of U.S. hospitals. You are not required to use a BlueCard provider; however, you’ll pay less when you do because services received from BlueCard providers are reimbursed at the in-network level of coverage.
How It Works
- You must first meet your plan’s deductible. Then the plan pays the same percentage of the cost for covered services as if you were at home.
- There is no charge for preventive care.
- You can see most types of in-network providers without a referral. However, some specialists—as well as certain treatments and procedures—may require a referral or prior authorization before your first visit. Learn more.
If you seek out-of-network care, you’ll need to submit a claim, and you’ll pay a higher deductible and a greater share of the costs.
With BlueCard, you can:
- Access care across the U.S.
- Go to most types of providers without a referral.
- Use a BlueCard provider to keep your costs down (but doing so is not required).
Outside the U.S.
When you live or travel abroad, you have access to providers—for emergency and non-emergency care—through Blue Cross Blue Shield Global Core. For non-emergency medical care outside the U.S., first call the Blue Cross Blue Shield Global Core Service Center. They’ll connect you to appropriate care near you and request any needed approvals from Anthem. Global Core will also request a Guarantee of Payment with the provider so that you’ll only be responsible for your deductible and coinsurance. If you skip this step, the provider may require you to pay up-front for the services you receive. If so, you should request and keep a copy of the bill that includes an itemized list of the services you received along with the charges for each service. You can then file a claim with Anthem for reimbursement [PDF].
In an emergency, go straight to the nearest hospital and have the provider or a traveling companion contact the Blue Cross Blue Shield Global Core Service Center on your behalf as soon as possible. Be aware that the provider may require you to pay up-front for services you receive. If so, you should request and keep a copy of the bill that includes an itemized list of the services you received along with the charges for each service. You can file a claim with Anthem for reimbursement [PDF].
The Blue Shield Global Core Service Center service center is available 24/7 at +1 (804) 673-1177, and accepts collect calls.
What you pay for care: You pay 20% of the cost of covered medical services after you meet the deductible.
What you pay for medications: You pay 20% of the cost of covered medications after you meet any applicable deductible and coinsurance. But be prepared—a foreign provider or pharmacy may require you to pay the full cost up-front. If so, keep your receipts and submit a claim for reimbursement once you return home.
If you’re enrolled in the Health Care Flexible Spending Account (FSA), you can submit a claim for reimbursement of your portion of the cost.
For more information, see the Global Core program brochure [PDF], go to the Blue Cross Blue Shield Global Core website (the three-letter prefix is QUC) or call Blue Cross Blue Shield Global Core at (800) 810-BLUE (810-2583).
Before You Go
- Know what services are covered. Consult the 2022 Benefit Booklet [PDF].
- If you take a regular prescription, ask for an extended supply so you don’t run out while traveling. Call Navitus customer care at (855) 673-6504, available 24 hours a day, 7 days a week, except Thanksgiving and Christmas Day.
- Bring your Anthem Blue Cross member ID card.
In the U.S.
- Know the location of the doctor or hospital nearest to your destination(s). Search Anthem.com for BlueCard providers near your travel destination(s).
Outside the U.S.
- Search for providers near your destination(s) through Blue Cross Blue Shield Global Core.
- Get vaccinated. Check with your doctor about recommended vaccinations. The medical plan covers many travel vaccines. Learn more.
- Travel smart with prescriptions. Keep medications in their original, clearly labeled containers. Check with the foreign embassy of the country (or countries) you are visiting to be sure that your medications are legal in that country.
- Set aside extra cash or carry a credit card with access to cash in case you get sick or injured and have to pay for services at the time you receive them. While you are overseas, be prepared to make payment at the time of service and make sure you get an itemized record so you can submit a claim for reimbursement when you return.
- Traveling on UC business? You may be eligible for UC travel insurance and security protection.
How to Submit a Claim for Services Received When Traveling
Before leaving the provider, get copies of your medical records in English (required for your claim). If your provider can’t provide documentation in English, there are several online translation services that you can use, including Google Translate. Universities, consulates and embassies also offer translation assistance.
Then, follow these steps to submit a claim for reimbursement:
- Download the International Medical Claim Form [PDF]. On the form, be sure to include:
- Your diagnosis
- The description of service(s), provider name, and address and country where services were rendered
- Itemized charges and proof of payment, such as a credit card receipt
- Billed amounts in foreign currency or U.S. dollars
- Attach all medical reports in English, including, but not limited to:
- Ambulance trip
- Emergency room
- Admitting history
- Surgical procedure
- Attach an itemization of ALL charges if you had an inpatient stay in the hospital.
- Submit the form and required documentation to the address indicated on the form.
For more information, see the international brochure [PDF].
A Note About Services
Some hospitals and other providers do not provide one or more of the following services that may be covered under your plan contract and that you or your family member might need: family planning; contraceptive services, including emergency contraception; sterilization, including tubal ligation at the time of labor and delivery; infertility treatments; or abortion. You should always check ahead of time with your doctor, medical group, independent practice association or clinic or call Anthem Health Guide to ensure that you can obtain the health care services that you need.