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LiveHealth Online

New for 2018: LiveHealth Online includes psychiatrists.

Talk to a Doctor Anytime, Anywhere

Cough, sniffle, fever, rash or emotional issue. It’s not an emergency, but you’re feeling lousy and would really like to talk to a doctor about your symptoms. But it’s 2 a.m. No problem. Board-certified LiveHealth Online doctors and psychiatrists can diagnose, recommend and prescribe medication for many common non-emergency medical and behavioral health issues. Doctors are available 24/7 all year long. There’s no waiting in a crowded emergency room or urgent care center.

LiveHealth 24/7

Why Use LiveHealth Online?

LiveHealth Online can help:

  • After normal office hours.
  • When your primary care physician or pediatrician isn’t available.
  • When you are considering the ER or urgent care for non-emergency medical issues.
  • When you have limited access to emergency or urgent care because you are in a rural area.

What Does It Cost?

For doctors, you pay $49 per visit until you meet your deductible. After that, you pay 20% of the cost ($9.80). If you have family coverage, the individual deductible does not apply. For psychiatrists, you pay $175 for the initial evaluation and $75 per visit for follow-up visits until you meet your deductible. After that, you pay $35 for the initial visit and $15 per visit thereafter.

Using LiveHealth Online

LiveHealth Online is available only through video—either on your desktop/laptop computer, tablet, or Android or iOS mobile device. (Download the app from Google Play™ or the Apple Store℠ and follow the instructions to access the service through your mobile device.)

Log on to

  • Click the LiveHealth Online link on the home page.
  • On your first visit, set up your account.
  • Search for a doctor in your area.
  • Fill out information about yourself and your health issue.
  • Pay for services online using your HSA debit card or credit card.

If you need help, call the Customer Support Call Center toll free at (855) 603-7985.


You must access LiveHealth Online from a computer with a webcam or built-in camera. You will also need:

  • High-speed internet access
  • Audio capability

Next, make sure you are using the right browser. LiveHealth Online works on:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Internet Explorer
  • Safari

In your settings, turn on:

  • JavaScript
  • Cookies

Accessing LiveHealth Online from a Mobile Device

After downloading the LiveHealth Online app for from Google Play or the App Store, follow the instructions to get started. To support two-way video visits, your device must have a front-facing camera. LiveHealth Online is not currently available via the Web browser on your mobile device.


  • LiveHealth Online is not available when you're outside the U.S.
  • Participants must be 18 years old and a U.S. resident. Parents or guardians of minors must appear on screen for the visit.

To learn more, visit Resources on or LiveHealth Online or call (855) 603-7985.