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Considering Surgery? Get to Know Welvie

People who have surgery are often unprepared for the process, leading to complications, negative outcomes and extra costs. And too often, the decision to have surgery is made without weighing the risks, benefits, costs and alternatives.

When you’re wondering whether you need surgery, Welvie helps you work with your doctor to explore all of your treatment options—both surgical and non-surgical. And if surgery is right for you, Welvie helps you prepare to reduce the chance of complications and help you have a better result.

Welvie is an online surgery decision-support program that uses videos, Q&As—even animated videos of surgical procedures—to answer your questions, help you make decisions and guide you toward a positive outcome.

With Welvie’s help, you might decide to try a less invasive treatment. But if you do decide to have surgery, Welvie helps you make sure you have the correct diagnosis, explore your treatment options and understand what to expect from pre-op preparations to recovery.

Please note: The Welvie program does not prescribe or recommend treatments. The program is designed to help you engage in discussions with your doctors about appropriate treatment options. We encourage you to have ongoing dialogue with your physicians to help you decide whether surgery is the right option for you.

It Pays to Know Welvie

You and any covered family members can each receive a $25 gift card when you complete Steps 1 through 3 below and a brief survey.

Step 1: Start your surgery decision off on the right foot. Welvie helps you clearly understand your symptoms so you can make the most of your doctor’s visit and get the right diagnosis. Then you can explore your treatment options.

Step 2: How to talk to your doctor (and listen, too). Welvie shows you how to ask questions before you have to make an all-important choice about your medical care.

Step 3: Is surgery the only answer? With Welvie in your corner, you can discover whether an alternative treatment might work for you. Welvie will walk you through many of your treatment options so you’ll be more confident that you’re making a good choice—even if that choice is surgery.

Step 4: Selecting a hospital is your call. Welvie helps you do it right. Welvie can help you determine which hospital to consider and remind you of some key things to ask the doctors and nurses on your surgical team.

Step 5: OK. Now let’s get this over with. When the plans have been made, Welvie walks you through the pre-op details. You can actually relax a bit knowing that you’re well prepared and in good hands.

Step 6: Time to go home. And get well.

Let the healing happen. Welvie will be right there with you to guide your recovery even before you leave the hospital.

Get Started

Log in to and select Resources > Healthcare Resources > Welvie Are You Considering Surgery?.

Need help? Call Welvie customer service toll-free at (888) 577-8747 (TTY: 711), Monday through Friday, 8:00 a.m. to 7:00 p.m. (Eastern).