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I Don’t Feel Well. I Need a Doctor Now.

April 2019

Need to see a doctor quickly, but yours isn’t available? Your PPO plan gives you several options when you need non-emergency care that are as good as seeing your own provider. These options let you avoid leaving home or making a trip to the ER, which can save you time, money and hassle.

When you need immediate, high-quality urgent care, consider these three great options.

LiveHealth Online

You—and your covered family members—can speak with a U.S. board-certified doctor 24/7 by video chat through your computer or mobile device about health issues such as a headache, earache, cold, cough, fever or sore throat. The doctor can even prescribe medication, if needed. Sign up at livehealthonline.com or download the free mobile app (from Google Play or the App Store), and you’ll be speaking with a doctor in minutes.

Your first visit each calendar year is free. Just call Anthem Health Guide after your visit, and they will outline the steps for reimbursement. After that, the service is just $20 per visit. If you have a Health Care FSA (Flexible Spending Account), you can use those funds to cover the cost of the visit.

Learn more

LiveHealth Online También Disponible en Español
Usted puede hablar con un doctor que habla español con Cuidado Médico. Para más información, haz clic aquí.

Anthem 24/7 NurseLine

Registered nurses are available 24/7 to discuss urgent health issues by phone. Just call toll-free (800) 977-0027 to explain your situation and symptoms, and an experienced professional will offer treatment advice and care recommendations.

Learn more

Urgent Care

For more serious, but non-life-threatening illnesses or injuries, head to an urgent care center. Most urgent care centers are open after normal business hours, including weekends. You’ll typically be seen faster at an urgent care center than you would at an ER. Knowing where your closest urgent care centers are will save you time when you need care. To find one near you, log in to anthem.com/ca and click Find a Provider, or search through the UC Vita™ (Engage Wellbeing) app.

Note: If the issue or condition is life-threatening—such as uncontrollable bleeding, severe pain or difficulty breathing—always call 911 or go to the closest ER.